General Manager - Career Opportunity
Located at the world renowned Wailea Resort along Maui’s southern coast, Wailea Golf Club is home to three award-winning championship golf courses – the Gold, Emerald and the Blue. Designed by world-renowned architects Robert Trent Jones Jr. and Arthur Jack Snyder, Wailea’s accolades include over 190 honors of achievement; and has proudly welcomed some of golf’s greatest as host of the PGA’s Champions Skins Game and LPGA Skins Game. Wailea Golf Club also includes a premier tennis facility, practice and teaching facility and impressive golf retail shops. Within Wailea Resort, you will find 8 luxury hotel properties, vacation rental townhouses, villas, and penthouses, over 45 dining experiences, five crescent-shaped golden sand beaches, spas, shopping and more.
A facility this distinguished requires a General Manager with a passion to inspire and drive excellence within the team and for its guests. With a strong golf and operations background, the successful candidate will take on a challenging and rewarding career managing all the club’s business activities.
Our next General Manager, reporting to GolfBC Corporate Management, will have a proven track record in managing a resort-style guest experience and an accomplished group of Team Members. They will inspire a high-functioning team in a fast-moving environment to maintain and build upon a great product and experience.
Responsibilities
- Lead, inspire, motivate, and develop the teams in Course Maintenance, Golf Operations, Tennis, Administration, and Sales & Marketing; connecting them to a strong, united culture that exceeds guest expectations
- Set and consistently reinforce high standards for an inclusive, high performing culture of leadership and teamwork; ensure that the team continuously improves Wailea’s product and service quality
- Remain on top of industry trends and develop programs that maximize daily green fee play
- Uphold brand standards and drive a culture that one is proud to lead
- Develop and implement strategic plans and goals
- Analyze financial statements and prepare capital and operational plans
- Work with department heads to develop annual goals (in line with companywide objectives) and provide regular feedback on progress
- Identify problems and actively engage with Team Members on solutions
- Know the guests and cater to their needs, maintaining the highest quality standards and service
- Impactfully represent the Wailea Golf brand within and outside of the community including Wailea Community meetings, public forums, industry associations and before County and State governmental agencies
- Oversee and provide input to Company Lessees including negotiating and ensuring contract compliance; and working with Wailea Golf’s counsel on legal matters
Qualifications
- Minimum 10 years of experience, with proven leadership and management skills, in the golf industry. Preferably multi-divisional management experience
- Bachelor’s degree or equivalent experience in business or a related field
- Strong computer and Microsoft Office skills; embraces new technology
- A positive, team-focused attitude of inclusivity
- Extremely high guest service commitment
- An innovator and problem-solver who spots issues early and solves them effectively by staying connected with the teams and guests
- Exceptional communication skills with the ability to address a large group in a calm and articulate manner; high in emotional intelligence
- High degree of administrative and executive ability, especially in terms of problem solving and decision making
- Knowledge of current federal and local laws and regulations affecting the management of golf, tennis, restaurant and tenant operations
- Agronomy knowledge desirable
Benefits
- Performance based bonus
- 10 days of paid annual vacation
- 10 days of paid annual sick leave
- Robust extended health and dental benefits package, upon start, 100% employer paid premium for employee
- Long Term Disability Insurance, 100% employer paid premium
- Life and Accidental Death Insurance, 100% employer paid premium
- Flexible Health Spending Account
- 401k with matching
- Association Membership Dues
- Free golf at Wailea Gold, Blue, and Emerald Courses
- Free Tennis at Wailea Tennis Club
- Merchandise Discounts
- Professional development opportunities
- Working for an employer that strives to give its Team Members a world-class experience
How to Apply
Apply now by emailing your resume to hrjobs@waileagolf.com. Address your resume to Melody Guest, Human Resource Manager, Wailea Golf LLC.
About GolfBC
The GolfBC Group, a Vancouver-based golf and resort management and investment company, is defining a higher standard of quality and consistency among premier golf destinations. Since 1989, GolfBC has been creating premium golf destinations, desirable career opportunities, and master planned golf communities in British Columbia and Hawaii.
GolfBC is the owner and operator of championship golf courses in BC, Canada and Hawaii including:
- Nicklaus North (Whistler)
- Gallagher’s Canyon and the Pinnacle (Kelowna)
- The Quail and The Bear (The Okanagan Golf Club, Kelowna)
- Olympic View (Victoria)
- Mayfair Lakes (Richmond)
- The Gold, Emerald and Blue courses at Wailea Golf Club on Maui, Hawaii.
Please send your resume to hrjobs@waileagolf.com or call our Human Resource Department at 808-879-8830.